Frequently Asked Questions
Everything you need to know about purchasing your authentic Steinway instrument.
How do you ensure the authenticity of a pre-owned Steinway?
Every piano in our collection undergoes a rigorous 50-point inspection by certified technicians. We verify serial numbers with Steinway & Sons archives and provide a certificate of authenticity with every purchase.
What are your shipping and delivery options for grand pianos?
We offer specialized white-glove climate-controlled shipping nationwide. Our professional piano movers handle everything from secure crating to in-home assembly and initial placement.
Do you offer a warranty on restored instruments?
Yes, all our 'Steinway Piano Reseller' certified instruments come with a comprehensive 5-year limited warranty covering the soundboard, action parts, and structural integrity.
Can I trade in my current piano toward a Steinway?
We offer a generous trade-in program. After a remote or in-person appraisal of your current instrument, we can apply its market value directly toward the purchase of any Steinway in our inventory.
What is your return policy if the piano doesn't suit my space?
We offer a 30-day satisfaction guarantee. If the instrument's tone or touch does not meet your expectations in your home environment, you can exchange it for another model of equal or greater value.
Do you provide tuning services after delivery?
Every piano purchase includes one complimentary professional tuning in your home, which we recommend scheduling 4 to 6 weeks after delivery once the instrument has acclimated to your home's humidity.